Join ArtsTicket!

​​Join ArtsTicket and you can browse music, theater, dance, family programs, sports, cinema, lectures and all kinds of programs for introductions, show times and selling status 24/7. ​​You can choose to sign up for General Member or Member of National Theater and Concert Hall(NTCH). For more information, please see below.

General member

​​​​For English registor instruction, please see the“step by step” section.

​​Member of ​​NTCH

Sign up for Member of ​​NTCH now! As a member, you can enjoy various tickets discounts and 7-day prior purchase period for NTCH productions with 20% off price with an annual fee. There are many thoughtful services such as consumer discounts and birthday coupons as well.

Exclusive Benefits of the Members of NTCH

Join the member of NTCH

Ticket Purchase

Order Service

In addition to purchasing tickets online, you can also use our order service to buy tickets via online application or fax.
Business hour: 13:00-17:00 daily. Service Hotline: 886-2-3393-9882

Online Order

Please click the button below to fill out the online order form with personal information and then submit it. The customer service staff of ArtsTicket System will assist you in ordering tickets or further contact with you.

Fill the Form Online

Fax Order

Please click the button below to download the fax order form. After completing the form, please fax it to 886-2-3393-9908. The customer service staff of ArtsTicket will assist you in ordering tickets or further contact with you. Business hour: 13:00-17:00 daily. Service Hotline for FAX order: 886-2-3393-9882

General Download

How to collect tickets purchased online?(except tickets purchased by online order and fax order)

Currently, you can collect tickets in three methods:
“Collecting tickets at convenience stores,” “E-tickets via App” and “Collecting tickets at ticket service locations.” If you need to collect paper-based tickets after purchasing online, please follow the method selected while making the purchase.

1. Collecting tickets at convenience stores: If you select to collect tickets at convenience stores when making the purchase, you may collect your tickets at any of the following three convenience store chains. (An additional handling fee of NT$ 8 /per ticket will be charged while purchasing.)
*NOTE: Multifunctional kiosks in convenience stores do not provide interface in foreign languages and may not be available in few stores. For details about locations of multifunctional kiosks, please check the website of each of the convenience store chains.
Check the locations of ibon kiosks in 7-ELEVEN
Check the locations of FamiPort kiosks in FamilyMart
Check the locations of Life-ET kiosks in Hi-Life

2. E-tickets via App: If you select to receive e-tickets via App when making the purchase, please download the OpenArts App and log in the account used for the purchase. After verifying your information upon logging in for the first time, the e-tickets will be loaded into the App. (No additional handling fee is required.)

3. Collecting tickets at ticket service locations: If you select to collect tickets at ticket service locations when making the purchase, you may collect the paper-based tickets at the following locations. (No additional handling fee is required.)
*NOTE: Upon collecting tickets, you will be requested to present (1) ID card number or passport number and (2) last five digits of your order number or credit card used for making the purchase. Please be kindly reminded to collect tickets in advance to prevent from being caught up due to the amount of audiences waiting for collecting tickets and thus being late for the show. Please also be advised that ticket collection onsite is not available in some venues.

In Person at the Service Locations

Please call the service locations to check their operating hours before you visit.

FAQ

Refunds, Exchange or Pay Excess Fare

For programs organized by NTCH, National Taichung Theater(NTT) and National Kaohsiung Center for the Arts(WWY) For programs organized by other presenters
Ticket refunded or exchange, including who cannot present valid card when holding concession ticket, must be made at least one day before the performance. A 10% handling fee (of the full ticket fare) will be charged per transaction. The tickets may be refunded or exchanged with at least ten days notice before the performance. A 10% handling fee (of the full ticket fare) will be charged per transaction.
How can I receive the refund? How can I exchange the tickets?
A 10% handling fee (of the full ticket fare) will be charged per transaction when a refund is made. For the tickets purchased by credit card, cardholder has to bring the tickets and the card used to purchase the tickets to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung. The refund will be issued to your credit card account, instead of cash, after the handling fee has been deducted. Ticket exchanges are only permitted for the same program and a 10% handling fee of full ticket fare will be charged per transaction.
For the tickets purchased by credit card, the cardholder has to bring the tickets and the card used to purchase the tickets to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung. We will refund your tickets and issuing the refund to your credit card after deducting the handling fee. Customers may then purchase the desirable tickets by cash or credit card.
How can I pay the excess Fare? Can I apply for refund or exchange if I haven’t collect the tickets?
If the customer who holds a concession ticket can not present a valid card (e.g Student ID, disability card), the customer will have to pay the excess fare. For the tickets purchased by credit card, the cardholder has to bring the ticket and the card used to purchase the ticket to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung.The refund will be issued to your credit card account, after a 10% handling fee has been deducted. Then the customer has to pay with cash to get the full-price ticket. For the customers who want to cancel an order before collecting the tickets, please contact us at +886-2-3393-9888 for further assistance. For those who want to exchange the tickets, please bring your ID(passport) and the credit card used to purchase the tickets to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung for exchanges.
For programs organized by NTCH, National Taichung Theater(NTT) and National Kaohsiung Center for the Arts(WWY)
Ticket refunded or exchange, including who cannot present valid card when holding concession ticket, must be made at least one day before the performance. A 10% handling fee (of the full ticket fare) will be charged per transaction.
For programs organized by other presenters
The tickets may be refunded or exchanged with at least ten days notice before the performance. A 10% handling fee (of the full ticket fare) will be charged per transaction.
How can I receive the refund?
A 10% handling fee (of the full ticket fare) will be charged per transaction when a refund is made. For the tickets purchased by credit card, cardholder has to bring the tickets and the card used to purchase the tickets to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung. The refund will be issued to your credit card account, instead of cash, after the handling fee has been deducted.
How can I exchange the tickets?
Ticket exchanges are only permitted for the same program and a 10% handling fee of full ticket fare will be charged per transaction.
For the tickets purchased by credit card, the cardholder has to bring the tickets and the card used to purchase the tickets to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung. We will refund your tickets and issuing the refund to your credit card after deducting the handling fee. Customers may then purchase the desirable tickets by cash or credit card.
How can I pay the excess Fare?
If the customer who holds a concession ticket can not present a valid card (e.g Student ID, disability card), the customer will have to pay the excess fare. For the tickets purchased by credit card, the cardholder has to bring the ticket and the card used to purchase the ticket to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung.The refund will be issued to your credit card account, after a 10% handling fee has been deducted. Then the customer has to pay with cash to get the full-price ticket.
Can I apply for refund or exchange if I haven’t collect the tickets?
For the customers who want to cancel an order before collecting the tickets, please contact us at +886-2-3393-9888 for further assistance. For those who want to exchange the tickets, please bring your ID(passport) and the credit card used to purchase the tickets to the ticket offices of the ArtsTicket located in Taipei, Taichung, Tainan, or Kaohsiung for exchanges.

Other

What should I do if I forgot to bring my ID(passport) for my concession tickets when entering?
Customers unable to present proof of eligibility are required to upgrade their concession tickets to full price tickets and a 10% handling fee will be charged.If the tickets are purchased by credit card, the customers will be required to purchase full price tickets by cash and we will issue the refund of your concession tickets to your credit card and an additional a 10% handling fee will be charged.
What if my tickets are lost or stolen?
Tickets are deemed as the bearer certificates. ArtsTicket operated by NTCH is not liable for the replacement when the tickets are lost, destroyed, or unidentifiable.
Will you refuse my entry if my tickets are torn?
Each ticket is consisted of two parts, the ticket itself and the stub, with the same number printed on both. Even if the two parts split, as long as you bring both parts to the performance and the numbers on both fit, we will permit your entry to the performance.


About us

The NTCH Ticketing System, is the ticketing service provider for music, theater, dance, family programs, sports, cinema, lectures and more, along with the sales for gifts and souvenirs.

Service Offices

Taipei

21-1, Jhongshan S. Rd., Taipei (NTCH)
Tel: 886-2-3393-9888
Service Hours: 12 noon -8:00pm daily
(Except for Public Holidays and the maintenance days)

Taichung

10-5, Sec. 1, Shuangshih Rd., Taichung (3rd Floor of the Wenying Building)
Tel: 886-4-2225-0998
Service Hours: Monday through Friday 9:00am-12:30pm 13:30pm-18:00pm

Tainan

22, Chungming 10th St., Tainan
Tel: 886-6-336-2632
Service Hours:Monday, Tuesday 09:00~17:30 Wednesday~Friday 09:00~18:00

Kaohsiung

Sevice Office 3F.,No. 1, Sanduo 1st Rd., Fengshan Dist., Kaohsiung City 830, Taiwan (R.O.C.)
Tel: 886-7-710-5958
Service Hours: Monday through Friday 11:00am-12:30pm 13:30pm-18:00pm